Shipping policy
We aim to offer our customers the most competitive shipping rates for the items they order. Shipping rates are calculated automatically at checkout, based on the items ordered and the delivery address. All shipping rates include in-transit insurance from collection to delivery.
Freight partners
Australia Post: orders with no items over 1.05m or 20kg, within Australia and overseas.
FedEx: courier delivery to a home, business or depot within Australia and overseas.
DHL Express: courier delivery for international orders with items over 1.05m or 20kg.
Home delivery
If you give a residential address for delivery, we assume your items can be left in a safe place at your home if nobody is available to receive them in person. CapRax is not responsible for any loss once delivery is made.
Pickup in store
To save on shipping, select "Pickup In-Store" at checkout.
All items are available for collection from our showroom at CapRax, 14 Cessna Street, Marcoola QLD 4564. For insurance and health and safety reasons, you can't fit your purchase yourself on our premises.
International delivery
Freight costs for international orders exclude customs duties and local sales taxes, which the receiver is responsible for paying. International delivery is available through our website for all items except ute canopies. For a freight quote to deliver a canopy overseas, email us at info@caprax.com.au or call +61 7 5302 6948.
Large items (courier delivery for canopies)
Home delivery
"Home delivery" means delivery to a home or private residence, including where a business is run from the home. For home delivery of canopies, a forklift must be available at the delivery point, with truck access. We will contact you to confirm this. Couriers do not allow unloading by hand, for health and safety reasons. If, as is usually the case, you don't have a forklift at your home address, we can arrange delivery to your nearest FedEx freight depot or agent for you to collect.
Business delivery
If you give a commercial address for delivery of your canopy, a forklift must be available at the delivery point, with truck access. Couriers do not allow unloading by hand, for health and safety reasons.
Depot collection
Collecting from a depot is often the cheapest option for canopies. If you're not sure where your nearest depot is, email us at info@caprax.com.au or call +61 7 5302 6948 for a shipping quote and to place your order.
If you have any questions about shipping, email us at info@caprax.com.au or call +61 7 5302 6948.
Damage in transit
If you, or the person receiving your order, don't check that the item has arrived in good condition before accepting it, CapRax cannot be held responsible for any claim for damage in transit.
When your order arrives, check it thoroughly for any signs of damage before signing to accept it. Check the outside of the packaging, and if there are any signs of damage, open it and examine the product itself. Do this before you sign anything to say the item has been received; the driver needs to wait until you are satisfied. If you are not satisfied with the condition of the item, you are entitled to refuse delivery, and the courier will return the product to us.
If you don't follow this procedure and the item turns out to have been damaged in transit, CapRax has no way to claim on the freight insurance. If you sign anything and are not satisfied, make sure the driver notes this in writing, and get a copy signed by the driver.